How it works
STEP 1
Answer a few questions online
Answer a few medical and lifestyle questions to start your Upstep journey
STEP 2
Imprint your feet at home
Get Upstep's FeetKit, imprint your feet and send it back free of charge
STEP 3
Receive your custom Upsteps!
Our experts will analyze, design, craft, and send your Upsteps your way via FedEx
The #1 rated custom orthotic company in America
Confession time
Every day, people enjoy new experiences and ultimate comfort thanks to Upstep's innovative custom orthotics. And we couldn't be happier.

Our customers don’t just get custom orthotics – they get Upsteps: a complete solution for your feet from the comfort of your own home, twice more effective than other custom solutions.

And with a 120-day money-back guarantee, you can have total peace of mind knowing your custom orthotics will work – or your money's back.
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Meet our Chief Medical Officer
Banking on the lessons he'd learned over 50K inserts and 20 years of work, Dr. Philip Wells joined Upsteps to create the next step in custom orthotics. 

Each pair of Upsteps is designed and produced under the watchful eye of Dr. Wells and his team of in-house podiatrists.
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Real-life Upstep stories from our community
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Frequently Asked Questions
Most Popular
Are your orthotics covered by insurance?

We do accept FSA/HSA cards as well as all major credit cards and PayPal. Unfortunately, not a lot of insurance companies cover custom-made orthotics, which is why we don’t currently work with any insurance companies. We try to make payment as convenient as possible and accept all major credit cards, PayPal, and FSA/HSA cards.

Are they truly custom-made orthotics?

YES! Upsteps are custom made orthotics based on foot impression, personal information, lifestyle, and needs. They are designed by our experienced in-house top Podiatrists and made from top quality materials, using the most advanced technology.

Will Upsteps help my condition?

Your Upstep custom orthotics will be designed specifically for you. Our podiatrists consider everything: The shape of your feet, your age, your lifestyle, the types of sports you do, your everyday activities, previous experience with orthotics, and even your favorite shoes.

Will I feel immediate relief?

In most cases, you will feel immediate relief. In some cases, your feet may need a while to get used to your Upsteps. Custom orthotics support your arch and hold your feet in a healthier position. If you're not used to it, it may feel awkward at first. The fastest way to get used to your Upsteps is following the break-in instructions (even if you've had other orthotics before). We know you must be anxious to get comfortable and pain-free, but it's important not to rush it. Feet are delicate structures. Following the instructions to a T will ensure maximum comfort. And our 120-day money-back guarantee leaves plenty of time to do things right.

What if I have a specific diagnosis from my podiatrist? Will Upstep still work with me?

Of course, that’s exactly what we’re here for! When you go through the order process, there will be an opportunity for you to share your diagnosis and any supporting paperwork directly with our podiatrists.

What kind of guarantees do you offer?

We offer a risk-free, 120-day money-back guarantee! We also provide a one-year warranty for the top layer of your custom insole. We’re in this business to improve the quality of your life — and that’s our way of showing we’re committed! Ready to say goodbye to foot pain?!

Do you accept FSA/HSA debit cards?

We do accept FSA/HSA credit and debit cards, you can use them to purchase on our website just like you would with a regular card. We can also provide a detailed invoice if needed for insurance purposes.

Returning Customers
Do you keep my information for future orders?

Yes! Your 3D foot images and order information are saved for 5 years. It means you can easily order a new pair, skip the FeetKit impression stage, and get your new Upsteps much faster.

I had Upsteps before and I want to get a new pair. How can I do it? Will you know not to send me a FeetKit?

It's super easy to reorder your Upsteps! If you want an identical pair to the one you had, tap the Buy Again button, enter your email address, and tap Reorder next to the pair you want.

Not Sure Which Upsteps You Need? Take our quiz to find your perfect fit
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